Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSCUS503 Mapping and Delivery Guide
Review business performance

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSCUS503 - Review business performance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to set up a system to investigate, collect, organise, analyse and review service data to improve efficiency and quality of the business performance.It applies to individuals who may use a range of specialised and managerial techniques to review and analyse their own work and the work of others to determine required action. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to:

common office equipment and consumables

organisational records, policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish system to review business performance
  • Determine service parameters in consultation with others to enable effective performance review
  • Establish business performance measures which provide accurate and accessible information on business provision
  • Establish accurate, secure and reliable data recording facilities
  • Obtain and record performance data regularly
       
Element: Analyse performance data
  • Collate performance data and conduct a review against planned outcomes
  • Conduct analysis to establish if planned outcomes have been achieved
  • Identify and document variations of performance against planned outcomes
       
Element: Determine action required
  • Assess variations in performance to determine degree of change required
  • Implement procedures to determine effectiveness of any changes put into practice
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish system to review business performance

1.1 Determine service parameters in consultation with others to enable effective performance review

1.2 Establish business performance measures which provide accurate and accessible information on business provision

1.3 Establish accurate, secure and reliable data recording facilities

1.4 Obtain and record performance data regularly

2. Analyse performance data

2.1 Collate performance data and conduct a review against planned outcomes

2.2 Conduct analysis to establish if planned outcomes have been achieved

2.3 Identify and document variations of performance against planned outcomes

3. Determine action required

3.1 Assess variations in performance to determine degree of change required

3.2 Implement procedures to determine effectiveness of any changes put into practice

Evidence of the ability to:

establish data requirements, performance measures and service parameters to enable the review of business performance

collate and analyse performance data using relevant techniques

evaluate business performance and provide recommendations on change or action required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the role of performance measures, service targets and budgets in analysing business performance

outline key features of organisational policy and procedures and industry compliance relating to collection and analysis of data and business performance review

discuss the organisation’s industry market position relative to product/line of business.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish system to review business performance

1.1 Determine service parameters in consultation with others to enable effective performance review

1.2 Establish business performance measures which provide accurate and accessible information on business provision

1.3 Establish accurate, secure and reliable data recording facilities

1.4 Obtain and record performance data regularly

2. Analyse performance data

2.1 Collate performance data and conduct a review against planned outcomes

2.2 Conduct analysis to establish if planned outcomes have been achieved

2.3 Identify and document variations of performance against planned outcomes

3. Determine action required

3.1 Assess variations in performance to determine degree of change required

3.2 Implement procedures to determine effectiveness of any changes put into practice

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine service parameters in consultation with others to enable effective performance review 
Establish business performance measures which provide accurate and accessible information on business provision 
Establish accurate, secure and reliable data recording facilities 
Obtain and record performance data regularly 
Collate performance data and conduct a review against planned outcomes 
Conduct analysis to establish if planned outcomes have been achieved 
Identify and document variations of performance against planned outcomes 
Assess variations in performance to determine degree of change required 
Implement procedures to determine effectiveness of any changes put into practice 

Forms

Assessment Cover Sheet

FNSCUS503 - Review business performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSCUS503 - Review business performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: